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Questions and answers about your safe active holidays

Enjoy a safe, risk-free and flexible active holiday

With the Eurohike standard Complete-Safety-Travel your can book your walking holiday any time completely risk-free! However, a number of questions can arise before or during a tour. Therefore, we have summarised the most frequently asked questions for you and give you all the answers.


Do you have another question or are you unsure about booking your hiking holiday? Our Eurohike travel specialists are happy to help. Don't hesitate to contact us!

Pre-travel questions and answers for our guests

Our cooperation partner Allianz Global Assistance offers a variety of insurance packages – we recommend taking a plan that includes cancellation coverage. You can read more about this on our travel insurance page.

You can flexibly rebook your holiday to a later desired date or an alternative travel destination up to four weeks before your travel date. We charge a rebooking fee of € 50,- per person*.

* Valid for all Eurofun Original Tours.

The deposit can simply remain in place if you change your booking. We immediately assign this to the new booking and the amount remains available for the new booking.

Each registered traveller can be replaced by a suitable third party (see §7 PRG, particularly section V. 1-4 of travel conditions) no later than 7 days before the start of the trip and transfer the contract to a person who fulfils all contract conditions. If a replacement person takes the place of an original traveller, this does not affect the original contract. Both original traveller and the replacement are responsible for any outstanding amounts. EUR 50 per person will be charged for rebooking.

You are welcome to leave the payment you have already made for a trip at a later date. Alternatively, a refund will of course be made on request.

We try to process every request as quickly as possible and refunds will be made within a few business days.

The protection of customer payments is 100% guaranteed in the event of the tour operator’s insolvency. If the tour operator or, if applicable, the travel agent becomes insolvent after the commencement of the package tour and transport is part of the package tour, then return transport of travellers is guaranteed. Read all details about how we secure customer funds in our terms and conditions of travel.

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Questions from our guests during the tour

Personal information meetings will take place in the active travel year 2023. Are you unable to make it or will be delayed? You can find everything you need to know about your upcoming active holiday in our tour-information video!

If you have any questions afterwards, you can always reach out personally to our team on-site or call us on our service-hotline

Please contact our customer advisors. They will adapt your active trip individually and in consultation with you (additional nights, transfers, early return home, return to the starting point etc.).

Please contact our customer advisors. You can return home early. If possible, the unused overnight/services will be reimbursed.

Please contact our local staff on-site. Our team will help you organise your trip home. Of course, you can also always reach our customer advisors.

If an accommodation on your active tour closes, we will immediately look for an alternative accommodation/hotel for you.

If you have any questions during your active holiday, please do not hesitate to contact our team on-site. You will find the contact details of our guest representatives in your travel documents package, which you will receive at the reception in the arrival hotel.

You now receive special conditions when you book a trip.