Complete-Safety-Travel | Eurohike Walking Holidays

Well taken care of from the very beginning

With Eurohike, you can start planning your holiday with complete peace of mind. Our many years of experience and keen understanding of our guests' needs ensure that you feel well taken care of right from the start. Sit back, look forward to special hiking moments – and let us take care of the rest.

Complete-Safety-Travel with Eurohike guarantees:

* Valid for all Eurohike Original Tours

Guaranteed Flexibility:

Up to four weeks before your arrival, you can rebook your trip completely flexibly to a later date or an alternative travel destination. We charge a rebooking fee of €50 per person*.

Full Consideration of Travel Warnings:

If a travel warning is issued for your destination at the time of travel due to war or a specific crisis situation (e.g. high-risk or virus variant area), you can cancel or rebook your trip free of charge.

Employee with headset in front of computer

Money-Back Guarantee:

If you cancel your trip due to a travel warning for your destination, any payments already made will, of course, be refunded.

Worry-Free Guarantee:

For further unexpected events, we recommend taking out travel insurance with our partner, Europäische Reiseversicherung.

100% Customer Payment Protection:

Your payment is fully protected by the customer money protection of Assistance International GmbH. This guarantees that your trip can go ahead under all circumstances.

Optimal Organisation in Every Situation:

Even in unforeseen situations, you can rely on us. Thanks to our professional organisational structure, we ensure a smooth experience and the best service – unlike self-organised trips.

Questions & Answers around your safe active holiday

What qualifies as an unexpected event?

Unexpected events include natural disasters, accidents, armed conflicts, terrorist attacks, and outbreaks of serious illnesses.

How does Eurobike become aware of unexpected events?

Our dedicated safety management team continuously monitors conditions in all our destinations, enabling a prompt and effective response.

What happens if a travel warning is issued for my destination during my travel?

Please get in touch with our travel specialists. They will work with you personally to adjust your active vacation as needed (such as adding extra nights, arranging transfers, early return, return to the starting point, etc.)

In case a travel warning is issued on short notice, can I choose to return home early?

Please contact our travel specialists. You may choose to return home early. Whenever possible, unused overnight stays and services will be refunded on a pro-rated basis.

Who should I contact in an emergency, and how will I be reached?

You can contact us during our business hours, Monday to Friday, from 9:00 AM to 6:00 PM, at +43 6219 60866. In the event of an emergency—such as a natural disaster or other unforeseen incidents—we will reach out to you as quickly as possible to provide guidance and support.

Who can assist with arranging a short-notice return while at the destination?

Please contact our local guest services team. They will assist you in organizing your return travel. Of course, you can also reach out to our travel specialists anytime.

What actions does Eurobike take when an unexpected event occurs?

Our experienced team evaluates each situation on-site and makes informed decisions tailored to the circumstances. This may involve arranging alternative routes or replacement tours and, when necessary, assisting with your return travel. Our comprehensive support ensures your safety and peace of mind—services typically not available with self-organized tours.

Safe travel – what our guests say

Shortly before our departure, we still had a few questions. Customer service responded quickly and kindly. After that, we had the perfect hiking trip on the GR221. Many thanks!

Florian B.

We absolutely loved our hike around Lake Garda. The views were especially stunning. The organisation made everything super easy, and when something didn’t go quite according to plan, they immediately found a solution and offered support. Truly a wonderful experience!

Katja M.

The entire organisation was simply excellent. From the first info email to the final day of hiking, everything went smoothly. When a ferry couldn’t operate due to weather, they immediately adjusted the plan without us needing to do a thing.

Daniel S.